Refund policy

Returns & Refunds

We want you to love what you ordered. If something isn't right, we're here to help — and most issues are sorted quickly by getting in touch with us first.

How to start a return or exchange

Email info@rovelie.com with your order number within 30 days of delivery, and a short note on what you'd like to do. We'll reply with the next steps. (Customers in the EU have a statutory 14-day right to withdraw from the date of delivery.)

Sizing or fit not quite right?

Please message us before sending anything back. In most cases we can arrange an exchange for the correct size or offer a discount toward the right item — usually faster and easier than a return.

Condition

To be eligible, items must be unworn, unwashed, with all tags attached and in their original packaging.

Refunds

Once your return is received and approved, we'll refund your original payment method within 10 business days. We'll email you as soon as it's processed; please allow a few extra days for your bank to post it.

Return shipping

If a return is required, our team will provide the return instructions and address. Return postage is the customer's responsibility, except where an item arrived faulty or incorrect, in which case we cover it.

Faulty, damaged, or wrong item

Please contact us within 48 hours of delivery with a photo. We'll make it right with a replacement or a full refund — often without needing the item sent back.

Non-returnable items

Gift cards and clearly marked final-sale items cannot be returned. This does not affect your statutory rights in respect of faulty goods.

Questions?

Email info@rovelie.com and we'll be glad to help.